Privacy Policy

Welcome to OUR FACILITY

Our HIPPA Privacy Policy

Effective Date: July 30, 2026

Achieve Wellness & Recovery (“Achieve Wellness & Recovery,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, online forms, text messaging services, telephone communications, and other interactions with us.

By using our website or submitting information to Achieve Wellness & Recovery, you consent to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website or services, we may collect personal information including:

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Date of birth
  • Insurance information
  • Information regarding your treatment interests
  • Information submitted through admissions or contact forms
  • Communications you send to us
  • Appointment requests
  • Insurance verification requests

 

We may also collect technical information automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Referring websites
  • Cookies and similar tracking technologies

Protected Health Information (PHI)

If you become a patient or prospective patient, certain information you provide may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (HIPAA).

Any PHI collected by Achieve Wellness & Recovery is maintained, used, and disclosed in accordance with applicable federal and New Jersey privacy laws, including HIPAA and other healthcare privacy regulations.

Our Notice of Privacy Practices governs the use and disclosure of Protected Health Information in connection with treatment, payment, and healthcare operations.

How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Schedule appointments
  • Coordinate admissions
  • Verify insurance benefits
  • Provide treatment-related services
  • Communicate regarding your care
  • Send appointment reminders
  • Process payments
  • Improve our website and services
  • Conduct internal quality assurance
  • Maintain security
  • Comply with legal and regulatory requirements

We only use personal information for legitimate business, healthcare, and customer service purposes.

SMS Communications

If you voluntarily provide your mobile phone number through our website, admissions forms, appointment requests, insurance verification forms, or other communications, you consent to receive SMS text messages from Achieve Wellness & Recovery related to:

  • Appointment reminders
  • Appointment confirmations
  • Admissions updates
  • Insurance verification
  • Treatment coordination
  • Follow-up communications
  • Billing notifications
  • Customer support
  • Wellness check-ins
  • Requested information regarding our services

 

Message frequency varies based on your interactions with Achieve Wellness & Recovery but may include up to 30 messages per month.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly.

SMS Privacy Commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors and service providers who assist us in delivering text messaging services and who are contractually obligated to protect your information and use it solely for providing those services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website performance, enhance user experience, analyze website traffic, and understand visitor behavior.

Cookies may remember your preferences and help us optimize website functionality.

Most web browsers allow you to disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

Analytics

We may use third-party analytics services, including Google Analytics or similar technologies, to better understand how visitors interact with our website.

These services may collect information such as:

  • Pages viewed
  • Time spent on the website
  • Device type
  • Browser information
  • Geographic region
  • Referral source

 

Analytics providers receive information in accordance with their own privacy policies.

Online Advertising

We may use advertising platforms such as Google Ads, Microsoft Advertising, Meta (Facebook and Instagram), LinkedIn, or similar services to provide relevant advertising.

These platforms may use cookies or similar technologies to measure advertising effectiveness and display advertisements based on prior visits to our website.

You may manage advertising preferences through your browser or applicable advertising platform settings.

Sharing of Information

We do not sell your personal information.

We may disclose information when necessary to:

  • Healthcare providers involved in your care
  • Insurance companies
  • Business associates providing services on our behalf
  • Technology vendors supporting our operations
  • Payment processors
  • Legal or regulatory authorities when required by law
  • Law enforcement when legally obligated
  • Protect the safety, rights, or property of our patients, staff, or organization

 

All vendors receiving sensitive information are required to maintain appropriate safeguards consistent with applicable laws and contractual obligations.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

While we employ commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide requested services
  • Maintain healthcare records
  • Comply with applicable laws
  • Resolve disputes
  • Enforce our agreements
  • Meet regulatory record retention requirements

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request limitations on certain uses of your information
  • Withdraw consent where applicable
  • Request information regarding our privacy practices

 

Certain rights regarding Protected Health Information are governed by HIPAA and our Notice of Privacy Practices.

Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent as required by law.

If we become aware that information has been collected from a child inappropriately, we will promptly delete such information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those websites. Users should review the privacy policies of any third-party website they visit.

Changes to This Privacy Policy

Achieve Wellness & Recovery may revise this Privacy Policy from time to time.

Any updates become effective immediately upon posting the revised policy to our website. Continued use of the website constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact:

Achieve Wellness & Recovery

1622 Tilton Rd
Northfield, NJ 08825

Please use the contact information provided on our website to reach our Privacy Officer or administrative team.